Frequently Asked Questions

Q: Can I cancel anytime?

Yes. ROEHN membership is month-to-month with no long-term commitment. Cancel anytime from your account dashboard with no fees or penalties.

Q: Do I need a membership to order?

No. You can access ROEHN products at standard pricing without a membership. Membership unlocks significant savings and additional benefits.

Q: What is Seraph™?

Seraph is ROEHN's AI concierge—an educational tool that helps you understand your biomarkers and longevity science. It provides insights, not medical advice or diagnoses.

Q: Do memberships include prescriptions?

No. Prescription products require separate telehealth verification when applicable. ROEHN memberships provide access and savings, not medical services.

Q: Can I upgrade or downgrade my tier?

Yes. You can change your membership tier at any time. Changes take effect at the start of your next billing cycle.

Q: Who is your partner pharmacy?

F&F Pharmacies Inc dba Jungle Jim's Pharmacy is our licensed compounding pharmacy partner, located at 5484 Dixie Highway, Fairfield, OH 45014. They are licensed to dispense medications in 44 US states.

Q: Who are your clinical providers?

Our clinical providers are Wasef Health, PC c/o Michael Wasef MD, located at 5260 78th Ave N, PO Box 1697, Pinellas Park, FL 33780.

Question 1

Can I cancel anytime?

Question 2

Do I need a membership to order?

Question 3

What is Seraph™?

Question 4

Do memberships include prescriptions?

Question 5

Can I upgrade or downgrade my tier?

Question 6

Who is your partner pharmacy?

Question 7

Service Areas & Legal Jurisdictions

Question 8

Who are your clinical providers?

Frequently Asked Questions

Common Questions

Partner Pharmacy

Service Areas & Legal Jurisdictions

Medical Providers

Still have questions?